Contact Us
At Hotel Casino Chaves, we're committed to providing an exceptional experience for our guests. If you have any questions or concerns about your stay or gaming activities, please don't hesitate to reach out to us.
Customer Support Availability
Our customer support team is available daily from 9:00 AM to midnight. You can contact us via phone or through the contact options on our website. We also provide messaging and email channels for your convenience.
Live Chat Support
Unfortunately, we don't have live chat support currently available. However, you're welcome to use our online form to send a message, and we'll get back to you as soon as possible.
Email Support
You can contact us via email through the contact options on our website. We strive to respond to all emails within 24 hours of receipt.
Help-Centre Access
For frequently asked questions (FAQs) or self-service help options, please refer to our online Help Centre. You'll find answers to common queries about your stay and gaming activities there.
Verification Support
If you have any issues with account verification or need assistance with setting up a new player account, don't hesitate to contact us via phone or email. We're here to help.
Responsible Gambling Assistance
We take responsible gambling seriously at Hotel Casino Chaves. If you're concerned about your gaming habits or would like advice on self-exclusion procedures, please let our customer support team know. They'll be happy to guide you through the process.
Technical Support
If you experience any technical issues during your stay or with our online services (if applicable), don't worry! Our dedicated IT support team will work diligently to resolve the issue as quickly and efficiently as possible.
Complaint or Dispute Guidance
In rare cases, we may not meet expectations. If this occurs, please contact us immediately so we can address any concerns you have. We're committed to resolving disputes amicably and fairly.
Communication Response Expectations
We understand that timely responses are crucial for resolving your queries efficiently. Our customer support team strives to respond within 24 hours of receipt. However, in some cases, response times may be longer due to unforeseen circumstances or high volumes of inquiries.
Multilingual Support
At Hotel Casino Chaves, we're proud to offer multilingual support to cater to the diverse needs of our international guests. Our staff speaks Portuguese, English, and Spanish fluently, so please feel free to contact us in your preferred language.
We hope you found this information helpful! For further assistance or general inquiries not addressed here, don't hesitate to reach out to us through any available support channels.
